Support | E. ENGELMÜLLER – leather driving gloves

Orders

If you have been waiting more than 2 working days for an order confirmation, check your e-mail software’s spam folder and then contact us. Your order will take 1-3 working days to process. As soon as we dispatch your order, we will send you a notification e-mail and a link where you can track the consignment.

Postage is free for all orders within the Czech Republic. Postage for orders within the EU is 20 EUR and outside the EU 45 EUR.

Shipping price does not include duty or custom charges that may be incurred on shipment to countries outside the European Union. The brand will not be responsible for these expenses.

We cannot influence the exact delivery day, but these are our standard delivery times:
EU (except for Cyprus, Finland, Greece, Malta, Portugal, Sweden): 3-7 business days, rest of the world: 7-21 business days

RETURNS, COMPLAINTS AND REPAIRS

If for any reason you are not satisfied, you can return the gloves to us.

RETURNS

If you decide to make use of your right to return goods:

  1. Print out and fill in a Return Form.
  2. Make sure that the gloves are undamaged and pack them in their original packaging.
  3. Enclose the sent receipt.
  4. Send the package (at your own expense) within 21 days after delivery.

We deal with all returns within 14 working days after receiving them. Please use a postal service that can be tracked – we are not responsible for consignments that do not reach us. You are responsible for the items until they are delivered to us. We accept no liability for goods damaged during on their way to us. It is the sender’s responsibility to pack the gloves in a way protecting them from damage.

COMPLAINTS

Our gloves are covered by a 24-month warranty. If you discover a defect during that period, please contact us by e-mail at [email protected].

REPAIRS

If you need to repair your gloves or alter them in any way, we will be happy to recommend reliable experts.

Contact

Engelmüller International
IC: 25798502
VAT number: CZ25798502
Scholz & Friends, s.r.o

Registered by prague Municipal Court
in the Commercial Register,
Section C, commercial 71245

Zlatnická 1582/10
110 00 Prague 1
Czech Republic

Monday to Friday (9 a.m. to 5 p.m. CET)

[email protected]
+420 602 303 097

    Dear customers,

    We want to make sure you receive your Engelmüller Christmas gifts on time. Therefore we advise you to submit your orders by the recommended dates below:

    PragueCzech RepublicInternational
    22. 12. 202018. 12. 202014. 12. 2020
    I agree to continue

    Measure circumference around your palm at its widest point

    If your size is between, always choose smaller size to buy. Leather is flexible so it will fit perfectly.

    • Men’s sizes
    • Women’s sizes
    Glove sizeInchCMS, M, L or XL
    7718
    7.57.519S
    8820.5S
    8.58.521.5M
    9923M
    9.59.524L
    101026L
    10.510.527XL
    111128.5XL
    11.511.529.5
    Glove sizeInchCMS, M, L or XL
    6615S
    6.56.516,5S
    7718M
    7.57.519M
    8820.5L
    8.58.521.5L